TITLE



Running an Effective Help Desk

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AUTHOR(S)					SURNAME, FORENAME



Czegel, Barbara

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Places & Countries of		PUBLISHERS				YEAR

     Publication



New York, NY, USA			John Wiley and Sons, Inc		1995

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PAGES			ISBN					BINDING		PRICE



xxi + 376			0 471 02544 5			Pk			#28.95

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A good guide on how a help desk manager should arrange things to 



minimise their workload and maximise the benefits to their



customers.  A practical book that we found well worthwhile.



















									13.07.95	4224

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